G9 Kicks does not offer refunds. All sales are final and we operate an exchange-only policy.

We accept exchanges within 14 days of receiving your order. Refund requests will not be accepted.

Exchange Eligibility

To be eligible for an exchange, your item must be in the same condition that you received it:

• Unworn and unused
• All original tags must still be attached
• In its original packaging
• Accompanied by your receipt or proof of purchase

To request an exchange, please contact us at support@g9kicks.co.za within 14 days of receiving your order.

Please do not send an item back before contacting us and receiving approval. Unauthorised returns will not be accepted.

Exchanges should be sent to:

197 Furrow Road, Equestria, Pretoria

Customers are responsible for the cost of returning an item for an exchange, unless the item received was defective, damaged, or incorrect.

Damaged, Defective or Incorrect Items

Please inspect your order immediately after receiving it.

If your item is defective, damaged, or you received the wrong item, contact us at support@g9kicks.co.za as soon as possible. We will assess the issue and, where applicable, arrange an exchange.

Non-Exchangeable Items

We cannot accept exchanges for:

• Sale items
• Gift cards
• Items that have been worn or used
• Items without their original tags
• Items not returned in their original packaging
• Items returned after the 14-day exchange period

Exchanges Only

If you would like a different size, colour, or product, you may request an exchange within the 14-day period.

Once your returned item has been received and inspected, we will confirm whether your exchange has been approved.

If the requested replacement is unavailable, we will contact you regarding available alternatives.

Any price difference between the original and replacement item must be paid before the replacement is sent.

Refunds

REFUNDS ARE NOT AVAILABLE.

G9 Kicks operates an exchange-only policy. We do not offer refunds for change-of-mind purchases, incorrect size selections, or any other reason unless otherwise required by applicable law.

Once an order has been purchased, customers may only request an eligible exchange in accordance with this policy.

 

Please note that our Returns & Exchange Policy has been updated. The updated policy applies to all purchases made from the effective date of this policy.

Contact Us

For any questions regarding our exchange policy, please contact:

support@g9kicks.co.za